| Help Desk |
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| What Northrop Grumman IT - Industrial Operations has to offer: |
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Our help desk provides a full complement of support services built on
7x24 access to a single point of contact. We offer call tracking and routing;
problem isolation, analysis, and resolution; remote desktop takeover;
and integration with on-site support.We'll configure a help desk solution
to your specific requirements, drawing from our expertise in operating
both centralized and on-site support centers. You have access to technical
support experts with broad experience and certifications in distributed
hardware platforms, operating systems and applications.
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| Helpdesk support 24/7/365 |
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Northrop Grumman IT's nationwide network of customer service
centers operates 7x24, 365 days per year. The centers utilize advanced
telephony and software tools to ensure seamless access to technical support,
and our call management system provides a web-based reporting interface
for service requests and ticket status.
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When on-site support is needed, round-the-clock coverage
is available, providing responsiveness and efficiency that comes from
long experience, a strong nationwide field service organization and field-proven
tools and methodologies.
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